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and free Wi-Fi and gym
Claridge Club Preferent
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Health and hygiene protocols
Protocols in our facilities
- All facilities are disinfected daily
- You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
- Protective screens in customer service areas
- The lifts can only be used by one person at a time or at most by 2 people who share the same room
- Room keys will be disinfected before handing them over
- Online check-in
- Rugs have been removed from all rooms
- Towels and bed linen are washed at high temperature
- Sanitiser, gloves and masks available to all guests
- TV remote control and telephone are sterilised daily in all rooms
- Remote controls are wrapped in plastic that will be changed regularly
- Open or foot-operated waste bins lined with a bag
- Vent filters are cleaned regularly
- Communal areas and reception: signposts indicating the recommended itineraries to guarantee the safety distance and avoid crowds in the communal areas.
- Rooms: soiled textiles are kept in closed bags until they can be washed in the laundry.
Events
- The function room where an event or meeting is going to take place is ventilated at least two hours in advance.
- The material used during the meeting is disinfected afterwards (papers, pens, bottles of water, etc.).
- Access is controlled to guarantee the minimum safety distance between attendees during reception, the event, breaks, meals and the closing.
Gym
- Communal areas are cleaned and disinfected with increased frequency, as are the reception desk, access doors, lifts and public restrooms.
- Limited access and safety distance between machines.
- Group classes guarantee 2×2 metre distance, with positions indicated on the floor, and avoid exercises that involve direct contact.
- The spaces are cleaned and disinfected between classes.
- Use of masks and towels is compulsory.
- Machines are cleaned and disinfected after each use.
Protocols for guests
- Wearing gloves and masks is compulsory
- They will find hand sanitiser in the common areas
- Insofar as possible, payments should be done by credit card
- POS systems will be disinfected regularly
- Guest’s shoes and luggage will be disinfected at the hotel entrance
- Temperature checks at the entrance to our facilities
Protocols for our employees
- All members of staff know the new health and safety measures
- Our staff will wear gloves and masks at all times
- The staff will have their temperature taken daily
- Staff uniforms are washed and disinfected daily
- Co-workers must stay at least 1.5 metres apart
- Daily control of the state of health of all employees
- Reception staff will disinfect the counter every time they finish attending a client
- Diagnostic tests for detecting COVID-19 are performed to all the hotel’s workforce.
- Creation of a Health and Safety committee.
Catering protocols
- We will leave an empty table between diners to guarantee the safety distance
- We will use non-reusable tablecloths, cutlery and napkins
- Orders will be served following all safety measures and delivered under a cover
- The hotel will offer take-away meals
- The number of people will be controlled to avoid overcrowding
- Menus will be removed from dining area
- The buffet breakfast has been replaced with a continental breakfast served at the table.
- Shared items and equipment, such as cruets and saltshakers, have been replaced with single-use equivalents.
- Crockery and cutlery are cleaned in the dishwasher.
- Linen and napkins have a cleaned-at-high-temperatures certification (+60 ºC).
Free medical care for national and international guests with the tourist medicine service of Quirónsalud. For more information please click here