Hotel Claridge

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Health and hygiene protocols

Hotel Claridge

Protocols in our facilities

  • All facilities are disinfected daily
  • You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
  • Protective screens in customer service areas
  • The lifts can only be used by one person at a time or at most by 2 people who share the same room
  • Room keys will be disinfected before handing them over
  • Online check-in
  • Rugs have been removed from all rooms
  • Towels and bed linen are washed at high temperature
  • Sanitiser, gloves and masks available to all guests
  • TV remote control and telephone are sterilised daily in all rooms
  • Remote controls are wrapped in plastic that will be changed regularly
  • Open or foot-operated waste bins lined with a bag
  • Vent filters are cleaned regularly
  • Communal areas and reception: signposts indicating the recommended itineraries to guarantee the safety distance and avoid crowds in the communal areas.
  • Rooms: soiled textiles are kept in closed bags until they can be washed in the laundry.
Hotel Claridge

Events

  • The function room where an event or meeting is going to take place is ventilated at least two hours in advance.
  • The material used during the meeting is disinfected afterwards (papers, pens, bottles of water, etc.).
  • Access is controlled to guarantee the minimum safety distance between attendees during reception, the event, breaks, meals and the closing.
Hotel Claridge

Gym

  • Communal areas are cleaned and disinfected with increased frequency, as are the reception desk, access doors, lifts and public restrooms.
  • Limited access and safety distance between machines.
  • Group classes guarantee 2×2 metre distance, with positions indicated on the floor, and avoid exercises that involve direct contact.
  • The spaces are cleaned and disinfected between classes.
  • Use of masks and towels is compulsory.
  • Machines are cleaned and disinfected after each use.
Hotel Claridge

Protocols for guests

  • Wearing gloves and masks is compulsory
  • They will find hand sanitiser in the common areas
  • Insofar as possible, payments should be done by credit card
  • POS systems will be disinfected regularly
  • Guest’s shoes and luggage will be disinfected at the hotel entrance
  • Temperature checks at the entrance to our facilities
Hotel Claridge

Protocols for our employees

  • All members of staff know the new health and safety measures
  • Our staff will wear gloves and masks at all times
  • The staff will have their temperature taken daily
  • Staff uniforms are washed and disinfected daily
  • Co-workers must stay at least 1.5 metres apart
  • Daily control of the state of health of all employees
  • Reception staff will disinfect the counter every time they finish attending a client
  • Diagnostic tests for detecting COVID-19 are performed to all the hotel’s workforce.
  • Creation of a Health and Safety committee.
Hotel Claridge

Catering protocols

  • We will leave an empty table between diners to guarantee the safety distance
  • We will use non-reusable tablecloths, cutlery and napkins
  • Orders will be served following all safety measures and delivered under a cover
  • The hotel will offer take-away meals
  • The number of people will be controlled to avoid overcrowding
  • Menus will be removed from dining area
  • The buffet breakfast has been replaced with a continental breakfast served at the table.
  • Shared items and equipment, such as cruets and saltshakers, have been replaced with single-use equivalents.
  • Crockery and cutlery are cleaned in the dishwasher.
  • Linen and napkins have a cleaned-at-high-temperatures certification (+60 ºC).

Free medical care for national and international guests with the tourist medicine service of Quirónsalud. For more information please click here